![]() If a customer calls to complain about a conversation, all of their recordings are tied to their account. Everything is easy to find when you need it. Nextiva solves the problem of call recording at scale. Multiply that by the number departments in your office, then again by the number of offices in your organization–you can see how call recording frequency and storage needs add up quickly. Think of a huge customer service team-dozens of people need to touch the software, from the reps recording their calls to the customer service and HR managers who will use them to run quality assurance, employee evaluations, and training. And Nextiva is the business calling solution built to handle the strain. In a large company, a lot of different people need to use call recording for a lot of different reasons. ![]() Use this guide to learn more about my top picks and methodology for finding the best call recording software for you. Want to skip right to the point? My pick for the best call recording software is Nextiva.Ĭall recording software is a useful tool for businesses and individual users alike.įor quality assurance, employee training, compliance, record-keeping, dispute resolution, and more, there are dozens of reasons why organizations can benefit from recording calls.īut which solution is going to fit into your workday? You don’t want to have to re-do everything just to record calls, or pay for a million features you’re never going to use. Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.
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